Frequently Asked Questions
We are always happy to answer questions from players and visitors
through our dedicated multi-lingual customer service center. To help
provide more information as quickly as possible, we've collected some
of the most frequently asked questions and offer the answers online.
Please select the category for a list of questions, then choose your
question. If your question is not listed or you need additional information,
please let us know what you need by contacting our Player Support team
through email or online forms. We're always happy to serve you!
Player Support Team
FAQ Table of Contents
Questions Regarding Bonus (Get $500 Free)
Questions Regarding Credit Card Verification
do I get the $500 Bonus?
are the terms of your Bonus offer?
is the Verification Code?
can I find the Verification Code?
- How does
the Verification Code protect me?
- Is it
safe for me to provide my Verification Code on your form?
if I can't read part of the Verification Code?
if my card doesn't have a Verification Code?
my Verification Code ever change?
Questions Regarding Financial Transactions
am from the USA, can I play in your casino?
are my odds of winning at the Casino?
do I know I can trust you?
have a question about the rules for one of your games.
Questions Regarding Technical Support
do I know the transactions are secure?
payment methods may I use to purchase chips?
do I withdraw money ("cash-out") from my Casino Account?
will I receive the winnings that I have cashed-out?
Questions Regarding Your Casino Account
do I download your games?
do I remove the Casino software?
try to login but keep getting an invalid password message.
do I get my own Casino Account?
wish to close out my Casino Account.
happens if I lose or forget my password?